bk344 Privacy Policy — Your Data, Our Responsibility

1. Introduction

bk344 is committed to protecting the privacy of every player who uses our online casino and sports betting platform. This Privacy Policy describes how bk344 collects, processes, stores, and discloses personal information in the course of operating the bk344.org website and all associated services. This policy applies to all users located in Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh, who access bk344 via mobile browser, desktop browser, or any other digital interface.

By registering an account or using any feature of the bk344 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this policy, you must not use the bk344 platform. We encourage you to review this policy periodically as it may be updated from time to time.

2. Our Data Practices at a Glance

3. Information We Collect

bk344 collects personal information through three main channels: information you provide directly when creating or managing your account, information generated automatically when you use the platform, and information received from third-party service providers such as payment processors and identity verification services.

Information You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, or contact customer support, you may provide the following types of personal information:

• Full name, date of birth, and nationality.
• Contact details including mobile number and email address.
• Residential address and proof of address documentation.
• Government-issued photo identification such as a National ID card or passport.
• Payment method details including your bKash number, Nagad number, or Rocket number used for deposits and withdrawals.

Information Collected Automatically

When you access and use the bk344 platform, certain technical and behavioural data is collected automatically. This data is used to maintain platform security, improve user experience, and fulfil our responsible gaming obligations:

• IP address, device type, operating system, and browser version.
• Session data including login timestamps, pages visited, games played, and bet history.
• Mobile network carrier and connection type (WiFi, 3G, 4G, 5G).
• Cookies and similar tracking technologies as described in Section 9 of this policy.

Information from Third Parties

bk344 may receive personal information about you from third-party service providers that we work with. For example, our payment processing partners (including bKash, Nagad, and Rocket) share transaction confirmation data with us when you make a deposit or withdrawal. Identity verification providers may share the result of document checks with us during the KYC process. In all cases, the third parties we work with are contractually bound to handle your data securely and in accordance with applicable data protection standards.

4. How We Use Your Information

bk344 uses the personal information we collect for the following purposes. We process data only where we have a lawful basis to do so, as described in Section 5 of this policy:

5. Legal Basis for Processing

bk344 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: processing required to fulfil the contract between you and bk344, including account management, payment processing, and game operation.
• Legal obligation: processing required to comply with applicable laws, including anti-money-laundering regulations, KYC requirements, and data retention mandates.
• Legitimate interests: processing undertaken for bk344's legitimate business interests, such as fraud detection, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: where you have given us specific, informed consent to process your data for a particular purpose, such as receiving marketing communications. You may withdraw consent at any time by contacting support.

6. Sharing Your Information

bk344 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.

Service Providers

We share personal data with carefully selected third-party service providers who help us operate the platform. These include payment processing partners (bKash, Nagad, Rocket), identity verification providers, fraud detection services, customer support software providers, and cloud hosting services. All service providers are bound by data processing agreements that require them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection obligations.

Legal and Regulatory Disclosure

bk344 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised third parties where required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bk344's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

7. Cookies and Tracking Technologies

bk344 uses cookies and similar technologies on the bk344.org website to ensure the platform functions correctly, to analyse usage patterns, and to personalise certain aspects of your experience. A cookie is a small text file placed on your device when you visit a website.

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as account login sessions, payment flow continuity, and security token management. You cannot opt out of essential cookies while using the platform.

Analytical Cookies

We use analytical cookies to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised before analysis. Analytical cookies help us improve the platform for all Bangladesh players. You may opt out of analytical cookies by adjusting your browser settings.

Managing Your Cookie Preferences

You can manage or delete cookies through your browser settings. On Android (Chrome) or iOS (Safari), you can clear cookies via the browser's privacy or settings menu. Disabling essential cookies will prevent you from logging in to your account. Disabling analytical cookies will not affect your ability to use the platform but will limit our ability to identify and fix user experience issues.

8. Data Retention

bk344 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. The specific retention periods we apply are as follows: account registration data and KYC documents are retained for a minimum of five years following account closure, in line with anti-money-laundering record-keeping requirements. Transaction records including deposit and withdrawal history are retained for a minimum of five years. Customer support correspondence is retained for two years from the date of the last interaction.

Where personal data is no longer required, bk344 will securely delete or anonymise it in accordance with our internal data destruction procedures. You may request early deletion of your personal data by contacting support; however, we may be unable to comply with deletion requests where retention is required by law or where deletion would prejudice our ability to investigate a dispute or comply with a legal obligation.

9. Data Security

bk344 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit between your device and bk344's servers, encrypted storage for sensitive personal data and payment information, access controls that limit data access to authorised personnel on a need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication options for account login.

While bk344 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password, not sharing your login credentials, and logging out of your account when using a shared or public device. If you suspect that your account security has been compromised, contact bk344 customer support immediately via live chat.

10. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data bk344 holds about you. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]:

• Right of access: request a copy of the personal data bk344 holds about you.
• Right to rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: request that we limit the way we use your personal data in certain circumstances.
• Right to data portability: request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: object to our processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for fraud prevention purposes.

We will respond to all data rights requests within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it. We will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

11. Children's Privacy

bk344 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not use bk344 or provide any personal information to us. If bk344 becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental consent, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered an account on bk344, please contact us immediately at [email protected].

12. Third-Party Links and Services

The bk344 platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own game software and may have their own data practices in relation to game play data processed on their servers. bk344 is not responsible for the privacy practices of third-party game providers. We encourage you to review the privacy policies of any third-party services you interact with through the bk344 platform.

13. Changes to This Privacy Policy

bk344 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will post the updated version on the bk344.org website with a revised "Last updated" date. Where the changes are significant, we will endeavour to notify registered players via an account notification or email.

Your continued use of the bk344 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you must stop using the platform and may request account closure by contacting customer support.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bk344 handles your personal data, please contact our support team. We are available 24/7 via live chat in the bk344 lobby or by email.

Email: [email protected]